Shipping Methods/Dry Goods

US Postal Priority Mail is one of the fastest and least expensive ways to ship light weight items. Heavier dry good items such as bulk food will be sent USPS or UPS Ground.  For shipping charges Email me your order and I will get back to you.

Insurance for Dry goods!

CV Exotics is not responsible for items lost or damaged in the mail. Although insurance is optional, we recommend that you request that your order be insured for an additional $2 fee. That way, if your order is damaged or lost in transit, you may  file an insurance claim for your damage or lost property. Again, once it leaves our building, we have no control over what the Post Office does, so PLEASE get your purchase insured. Just request insurance when you place your  order, and we'll take care of the rest.

Dry Goods Returned  Policy.  If they is a problem with any item it will be exchanged for the same item at no extra charge.  Any unopened item may be returned with in 10 days for a full credit on your next order or a 10% restocking Fee will be deducted.  There is no refund on shipping cost.   

Safety and Liability!

Pet owners are responsible for the safety of their pets, and the use of the products purchased on this web site. Every item has been safety tested on our animals before being offered for sale on this web site, and we are confident that all of the items offered on our web site are safe for use at your home. CV Exotics will not be held responsible for owners who are negligent or misuse our products.

Shipping Methods/Live Reptiles. Airport : Boston Massachusetts - Logan international

Carriers are: Delta, US Air, UPS . Airline shipments are insured for live arrival; all shipments must be picked up within 4 hours of arrival. Express services (ups or express mail) are NOT guaranteed. Typical express shipment is $35 - 40.00 for an insulated 17" X 17" X 12" tall box. We have had great success with express services but ship according to weather to ensure a successful shipment. Please open your boxes and inspect your order after signing the delivery receipt. Airlines will not allow damage claims unless it is noted on the delivery receipt you sign. We expect all shipments to be picked up within 4 hours of airline arrival.